Transport and Refunds

We offer the following delivery methods:

Delivery is handled using our fleet of transporters or by courier.

Delivery costs vary, depending on the order value, as follows:

1. For orders less than 1,000 EUR, delivery cost: 30 EUR
2. For orders over 1,000 EUR, delivery is FREE.

Returns

If the product you ordered does not match the description or has manufacturing defects, you can request a replacement or a refund within 30 days of receiving it. This request can be made directly from your customer account, by selecting the “Return” option or here .

According to Article 9, paragraph 1 of Government Ordinance No. 34 of 12 June 2014 on consumer rights in contracts concluded with professionals, you have the right to withdraw from distance contracts, without giving any reason, within 14 days from the date on which you or a third party, other than the carrier, indicated by you, acquires physical possession of the products/the last product. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement sent by e-mail. Products purchased directly from the physical store cannot be returned.

If you withdraw, we will reimburse any sums we have received from you without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. All sums relating to returned products shall be refunded by bank transfer to the account provided by you. The exception is online orders paid by card. In this case, the sum shall be refunded to the card account from which the payment was made.

Send the products to our address that will be provided on the return email confirmation, without undue delay and, in any case, within a maximum of 30 days from the date of receipt of the package. The deadline is met if the products are sent back before the expiry of the 30-day period.

You will have to bear the direct cost of returning the products. You are only responsible for the diminution in value of the products resulting from handling, other than that necessary to determine the nature, qualities and functioning of the products.

The product can only be returned if it is in the same condition as it was received, in its original packaging, undamaged and shows no signs of wear. It is important to note that by their nature, vintage or handmade decorative objects may have minor imperfections (small scratches or material damage). These are not considered manufacturing defects and, in these cases, the warranty conditions cannot be invoked. However, the customer may request the return of the product without any explanation being required, in accordance with the law.